A new marketing automation system has been implemented at your business/place of work. Maybe you were involved in the selection and/or implementation of the system, or maybe you have just heard that the new system is being introduced. A major transition (or multiple transitions of different systems) like this could happen a few times in a matter of years at your place of work. The transition is often a major one for end users, particularly if the prior system was in use for a long time. read more »
In this edition of Covalent Marketing’s 15 Metrics for Marketing Success, I’m going to talk about Churn. This is one of those metrics in which most marketers find to be quite simple – until you really think about it.
From a purely definitive standpoint, one could define churn as the percentage of existing customers who chose not to do business with you (on some timely basis; week, month, year). For example, a customer churn rate of 10 in a year and you started out with 100 customers, you’re left with 90 at the end of the year. read more »
Measuring Brand Awareness is our first metric in our series of the 15 Metrics Every Marketer Should Know.
For soda companies, what is the first brand you think of?
Do you remember which soda brand wants to teach the world to sing, and which is a favorite of Britney Spears and Ray Charles? read more »