My 11 year old daughter has been showing horses on a global level for two years, prior to that she was showing her horse within Colorado only. Having just qualified for the North American championships for the second year in a row on her horse Jazzy, I recently decided to understand her experience and I SHOWED her horse Jazzy in a category for novice riders. It was a stunning experience in empathy. The awe, respect and empathy I now have for my daughter is overwhelming. How in the world can an 11 year old accomplish this on a global competition level? read more »
What’s your customer experience worth? And what can one person do about it?
How about making 50 people with thousands of nights’ stays willing to stand up for you? read more »